Privacy Policy

Last Updated: August 12, 2026

Twist Web Studio LLC (“Twist Web Studio,” “TWS,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what information we may collect when you visit our website, contact us, or use our services, and how we use and protect that information.

Information We Collect

We may collect information you voluntarily provide to us, including:

  • Your name

  • Email address

  • Phone number

  • Business or organization name

  • Information submitted through contact or inquiry forms

  • Project details and website requirements

  • Communications you send to us

  • Billing and transaction-related information

We may also automatically collect limited technical information when you visit our website, such as your browser type, device type, pages visited, approximate location, referral source, and website interactions.

How We Use Your Information

We may use your information to:

  • Respond to questions and project inquiries

  • Provide web design, development, accessibility, and related services

  • Communicate with current and prospective clients

  • Prepare proposals, contracts, invoices, and project documentation

  • Schedule meetings

  • Improve our website and services

  • Understand how visitors use our website

  • Maintain the security and functionality of our website

  • Comply with legal or regulatory requirements

We do not sell your personal information.

Analytics and Cookies

Our website may use cookies and similar technologies to understand website traffic and visitor behavior.

We may use analytics services, such as Google Analytics, to collect information about how visitors interact with our website. This information helps us understand which pages are useful, how visitors find our website, and how we can improve the overall experience.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

Third-Party Services

Twist Web Studio may use trusted third-party services to operate our business and website. These may include services for website hosting, analytics, scheduling, forms, email, invoicing, payments, project management, and other business functions.

These providers may process limited personal information as necessary to provide their services. Their handling of your information is also subject to their own privacy policies and terms.

Payments

If you purchase services from Twist Web Studio, payment information may be processed through a third-party payment provider.

Twist Web Studio does not intentionally store complete credit or debit card information on its website. Payment providers process payment information according to their own security practices and privacy policies.

Client Information

When working with clients, we may receive access to websites, hosting accounts, domain services, content management systems, analytics platforms, or other services necessary to complete a project.

We use this access only as reasonably necessary to perform the services requested by the client and manage the project.

Clients should avoid sending passwords or other sensitive credentials through unsecured communication methods whenever a secure access or invitation method is available.

Data Sharing

We may share information with service providers when reasonably necessary to operate our business or provide services to you.

We may also disclose information when required by law, to respond to valid legal requests, to protect our rights or property, or to help prevent fraud, abuse, or security threats.

We do not sell or rent personal information to third parties for their independent marketing purposes.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and meeting legal, accounting, or tax requirements.

Retention periods may vary depending on the type of information and our relationship with you.

Data Security

We take reasonable administrative and technical measures to protect personal information.

However, no website, email system, or internet transmission can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted electronically.

Your Privacy Choices

Depending on where you live, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain personal information.

You may also ask us to stop certain communications or request information about how your personal information is handled.

To submit a privacy request, contact Twist Web Studio using the contact information provided on our website.

We may need to verify your identity before completing certain requests.

Children’s Privacy

Twist Web Studio’s services are intended for businesses, organizations, and adults seeking professional web services.

We do not knowingly collect personal information from children under 13 through our website. If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

External Links

Our website may contain links to websites operated by clients, partners, portfolio projects, social media platforms, or other third parties.

Twist Web Studio is not responsible for the privacy practices, security, or content of third-party websites. We encourage visitors to review the privacy policies of websites they visit.

Changes to This Privacy Policy

We may update this Privacy Policy as our website, services, or legal obligations change.

When we make changes, we will update the “Last Updated” date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or how Twist Web Studio handles personal information, please contact us through the contact information or contact form available on the Twist Web Studio website.

Twist Web Studio LLC
Austin, Texas
United States