How to report a problem with your website
What to send so we can find and fix the issue quickly.
Theodore OwensUpdated 1 min read
If something on your site looks wrong or stops working, send us a note with these details.
Include
- The link to the page where you saw the problem.
- What you expected to happen, and what happened instead.
- Your device and browser, for example iPhone with Safari.
- A screenshot or short screen recording, if you can.
Where to send it
- Email info@twistwebstudio.com.
- Upload a screenshot in your client portal with a short note.
- Use the chat on this website and choose Talk to TJ.
If your whole site is down
Put "Site down" in the subject line so it goes to the top of the list. While you wait, see what to check when your website is down.
- support