What to check when your website is down
Quick checks you can do yourself, and the most common reasons a site goes offline.
Theodore OwensUpdated 1 min read
Most outages come from a small number of causes. These checks take a few minutes and often find the answer.
Quick checks
- Try the site on a different device or network, like your phone on cellular data. If it loads there, the problem may be your local connection.
- Check that your domain has not expired. Log in to your domain registrar and look at the renewal date.
- Check your platform's status page. Wix, Squarespace, Shopify, and WordPress hosts all post outages there.
- Check that your platform plan is paid. An expired plan can take a site offline.
Common causes
- An expired domain or hosting plan.
- DNS records changed by accident, often while setting up email.
- A plugin or theme update that broke a WordPress site.
Then tell us
Email info@twistwebstudio.com with "Site down" in the subject and list what you already checked. It saves time on both ends.
- support
- hosting